How to Excel in Your First Management Role
Taking on your first management role—or any leadership role—can feel daunting. You need to build rapport with your team, meet company metrics, and establish success, all while managing your daily workload. While you could spend countless hours skimming the company’s website to figure out how to make an impact, it’s just as important to keep the following tips in mind.
1. Ask Questions
You’d think this is a given, but you’d be surprised how many leaders step into management roles without asking enough questions. Remember, you’re entering a new company, which means you’ll encounter different workplace dynamics, systems, and communication styles. Asking questions—not just before you start but throughout your role—will equip you with the knowledge and tools necessary for success.
2. Familiarize Yourself with the Company Culture
Every company operates differently. The culture at your last job may be significantly different from the one in your new role. Take the time to observe and understand the company culture. Reach out to colleagues on LinkedIn, attend company events, and, if your organization is nationwide or international, set up virtual coffee chats with fellow leaders to learn how they incorporate the culture into their everyday roles.
3. Be Empathetic
Some leaders become complacent when it comes to practicing empathy, which can lead to disengaged employees and high turnover. Don’t. Be. That. Leader. Take the time to understand your team’s challenges and concerns. If you’re unsure where to start, consider watching leadership-focused YouTube videos or reading books on emotional intelligence. A leader who listens and empathizes creates a team that is engaged and motivated.
4. Prioritize What’s Important
As a leader, you’ll face constant demands on your time. It’s up to you to determine what holds the most value. The best approach is to prioritize tasks based on their impact on your team and company goals. For example, if you have a 5 PM deadline but also need to complete an employee evaluation, break the evaluation into manageable parts—perhaps completing one section today and finishing the rest later. Communicate clearly with your team to avoid being seen as unreliable.
5. Be an Active Listener
Many leaders fall into the habit of listening to respond rather than listening to understand. Whether it’s a casual conversation about a colleague’s weekend or a strategic discussion about the company’s future, resist the urge to jump in with a rebuttal. Instead, focus on truly understanding what’s being said. Active listening fosters trust, reduces misunderstandings, and ultimately makes you a more effective leader.